Because all of our products are custom or made to order, we do not offer refunds or exchanges under most circumstances.
In the event that a product is not as described in a measurable way (wrong colour, wrong dimensions, missing parts, etc.) We will either refund fully or build a replacement free of charge. This process rests on the discretion of our staff and is the reason for our robust design and revision process, so please carefully check all design drawings and other information we send you before paying. Refund must be claimed within 7 days of receiving the item.